Home › Vol 7, No 2 (2018): December  ›  Abstract ›  View Pdf

Community Satisfaction on Barangay Peacemaking Action Team (BPAT) Performance in Ozamiz City, Philippines

Maryann P. Saligan, Mhie L. Baldesanso, Gery L. Maniabo, Nelfa D. Canini, Perlito D. Jomuad

Owing to the role of Barangay Peacemaking Action Team (BPAT) in peacekeeping, it is paramount that a continuous effort to improve the delivery of BPAT services must be implemented. Obtaining the perception of the members of the community regarding their level of satisfaction on BPAT performance could be a kick-start to evaluate the delivery of its services. Hence, this study was conducted to determine the community satisfaction on BPAT performance in Ozamiz City, Philippines. An evaluative study design was utilized to gather data from 385 respondents from the 10 selected barangays in Ozamiz City. A validated questionnaire was the main instrument used. Key informant interview was conducted to obtain more information. Results revealed that the respondents have very high level of satisfaction on the services of the BPAT except in addressing crime prevention. When the respondents were grouped by profile, the age, gender, and place of residency (based on highest and lowest crime rate) exhibited no statistically significant difference in their level of satisfaction. Nonetheless, the civil status, educational attainment, and period of residency showed statistically significant difference. This study may provide the Philippine National Police baseline information whether the residents in Ozamiz City are satisfied with the BPAT performance. Furthermore, this study may give insights to policy makers for the improvement of peace and order at the barangay level.

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